Leicester 01162 555620
Northampton 01604 642739

1st Line IT Helpdesk

  • Full Time
  • Leicester
  • This position has been filled
  • Salary: £93.00 per hour
  • Reference Number: MS

AceRecruiters AceAppointments Ace Appointments

Midlands based job agency

IT Helpdesk – 1st line support


We have an exciting opportunity for 1st Line IT helpdesk operators to work in a vibrant and forward thinking company, offering fantastic facilities and working environment to candidates who are looking for a long term assignment and the chance to enhance and develop their skills.


You will be required to investigate and resolve 1st line technical incident and service requests for the UK retail network, head office and off site locations via the incident management system, phone and email. Working in line with the company’s service level agreements and delivering a vital internal service to a high level of quality and service.


We are looking for candidates with exceptional customer service skills with a “can do” attitude, self motivated, attention to detail and able to work and deliver results under pressure. Flexibility is essential as the department operates 7 days a week and you will be require to work on a 4 week rota.


To apply for this role you need


·   Experience of working in an IT support environment in 1st line support

·   Demonstrate knowledge and understanding of IT systems

·   Possess excellent communication skills


Immediate starts are available subject to suitability and interview


This is a temporary post initially; however, there are permanent opportunities that may become available for the right candidate. Call now or apply with an up-to-date CV


To submit your application please click on the Apply for Job link below.

While we endeavour to get back to every applicant, it isn’t always possible. So, if you haven’t heard from us within 5 working days, please note that your application has not been successful on this occasion.
Ace Appointments is an equal opportunities employer and acts as an Employment Business and an Employment Agency.