Leicester 01162 555620
Northampton 01604 642739

Care Management Officer

  • Full Time
  • Leicester
  • This position has been filled
  • Salary: TBC

AceRecruiters AceAppointments Ace Appointments

Midlands based job agency

Main Objectives:


Receive initial contacts and referral for adults social care.
Screen initial contacts, make preliminary identification of need and match assessment response to this.
Provide an effective response to emergency situations.
Undertake assessments and arrange services to meet identified needs in line with the Department’s eligibility criteria. i.e. FACS
Co-ordinate and arrange various community care services and advise and explain financial implications.
Monitor and review community care services. To manage risk as appropriate.
Work with other agencies from the Voluntary Sector, PCTs and other health colleagues to provide appropriate short term support.
Be proactive in implementing Equal Opportunities policies and practices.
Ensure provision of services appropriate to the needs of a multi-racial, multi-cultural and multi-lingual population.
Be committed to the Eco Management Audit System (EMAS).


Summary of Job Tasks:


To take part in the provision of a duty service.
To screen new all referrals; giving appropriate advice, information and assistance when necessary.
To liaise with other Social Care staff and with professionals from other agencies.
To undertake assessment of service users’ needs for services.
To undertake short term work with service users in primary care settings and prevent deterioration of social functioning.
To arrange for appropriate services to be provided.
To identify when specialist involvement is required.
To monitor and review service provision.
To keep written and computer records on work undertaken.
To work within, and contribute to, the development of Departmental, divisional and team policies and procedures.


Essential Job Requirements:


NVQ3 or equivalent (or equivalent experience in care services)
Substantial relevant employment experience involving provision of social care services
Experience of maintaining effective and confidential records
Experience of working in multi-cultural communities
Must be able to recognise discrimination in its many forms and willing to put the Equality Policies into practice
Ability to work creatively and flexibly to formulate appropriate care packages
Good oral and written communication skills including the ability to converse fluently, produce good correspondence on a variety of subjects
Good interpersonal skills
Knowledge of universal services to effectively screen out and signpost customers
Ability to negotiate the most cost effective way to meet customers needs
Ability to use basic IT programmes e.g. Word, Email, Client Database
Ability to prioritise and organise work and work under pressure
Ability to use own initiative
Commitment to the provision of high quality services and putting the users needs first
Commitment to implement the Department’s policies and procedures and to act as a representative of the agency
Ability to work outside normal office hours
Current full driving license, or the ability to visit people within their own home in accordance with the requirements of the post


Please Contact Mel Swidenbank


To submit your application please click on the Apply for Job link below.

While we endeavour to get back to every applicant, it isn’t always possible. So, if you haven’t heard from us within 5 working days, please note that your application has not been successful on this occasion.
Ace Appointments is an equal opportunities employer and acts as an Employment Business and an Employment Agency.