Customer Services Advisor

Midlands based job agency

ACE Appointments Midlands LTD are looking for an experience and professional or a Customer Services Advisor for a client based in Leicester,

This is temporary but long term ongoing opportunity.

Working Hours: Monday, Friday, 08.30am – 16.30pm.

To be responsible for the provision of an effective and responsive customer service, dealing with all queries in a timely and appropriate manner.

The successful candidate will; provide internal and external customers with a first class ‘single point of contact’ service.

Duties:

Ensure that all calls are answered within appropriate timescales and either dealt with to satisfactory conclusion or passed through to the appropriate department/representative.
Where appropriate to provide appropriate advice and assistance to customers with enquires.
Where support cannot be given immediately, ensure that the customer is informed of the actions taken and how they will be contacted regarding their enquiry and within what timescale.
Provide a range of appropriate advice and assistance to customers in accordance with policies and procedures to ensure they receive accurate, up to date information.
Assist colleagues and departments within required to meet customer expectations. This will include providing administrational support, operating within the demands and constraints of all customer contact points.
Filter mail, email and telephone calls and deal effectively and professionally with enquiries on behalf of the company.
To deal with queries if possible and use the appropriate I.T. systems and CRM to check and provide relevant information.

Knowledge and Experience

Experience of dealing with people face to face and on the telephone in a service customer focussed environment.
Experience of call centre working and handling large volumes of calls.
Experience of solving problems and meeting customer expectations.
Experience of carrying out administrative tasks to deadline.
Experience of dealing with confidential information.
Able to work on own initiative and prioritise workload.
Have experience of and be able to provide an effective service to disgruntled customers.
Experience of working with vulnerable people or people with support needs.
Understanding of the role of social housing / care.
Experience of dealing with mental health problems or learning disabilities.

The ideal candidate will have gained previous law firm work experience in a similar job role and hold necessary qualifications.

Should you be interested in this job role, please submit your CV to Elisabeth Best to review.