Leicester 01162 555620
Northampton 01604 642739

Finance Operations Co-ordinator – Stock

  • Full Time
  • Leicester
  • This position has been filled.
  • Salary: £9.97 per hour

AceRecruiters AceAppointments Ace Appointments

Midlands based job agency

Ace Appointments Midlands Ltd are recruiting, on behalf of a client, for an experienced and professional Finance Operation Co-ordinator.


Work Location: Enderby

Working Hours: Monday – Thursday 09:00am – 17:00pm and Friday 09:00 -16.45pm.

Total Hours per week: 36

Assignment Duration: Temporary ongoing

Start date: Immediate


Successful candidate will provide Stock Operations support team to all Retail Stores, ensuring the correct procedures are maintained and communicated.





Telephone and E-Mail Query Resolution:

  • Answer queries received via telephone and email
  • Handle and resolve queries quickly and efficiently
  • Document calls on the Call Logging database
  • Escalate issues to Managers
  • Escalate queries and issues to other departments e.g. Security, POS, Store Services
  • Produce and publish store communications
  • Produce store procedures and maintain a Procedures database
  • Provide Sale, Bank Holiday and Peak Trade cover as required
  • Key seasonal events
  • Create , maintain and review standard cash collection and change delivery schedules
  • Manage CIT requirements for all new and closing stores with the CIT Providers
  • Communicate all relevant CIT information to stores and Providers
    Ensure CIT services are in line with contracted service agreements from the CIT Providers
  • Resolve store queries on missed, late or additional services with the CIT Providers


Coordination of Financial Stockfile Adjustments:

  • Comprehensively review/ resolve cash losses with Retails Stores
    Provide accurate backup of investigations to support financial adjustment/ reconciliations
  • Liaise with internal stakeholders on cash loss trends, operations process improvements
  • Online manual paymentsProcess and raise BACS and Direct Debit refunds for Directory customers
  • Liaise and communicate with banks and credit card companies on queries
  • Maintain statistics and create reporting on BACS refunds and Direct Debits processed
  • Update MI Stats



  • Maintain and update procedure documents for each area of responsibility
  • Plan own daily workload, ensuring maximum efficiency
  • Provide cover within the Finance Operations Stock team when required – holidays/sickness/Peak Times
  • Review store till & back office procedures and suggest practical improvements and updates
  • Occasional Store visits to support understanding of core responsible tasks or complete testing of various systems area’s

Role rotation

In order to maintain consistent knowledge throughout the Finance Operations team each member of the team on a 6 -12 month basis will rotate between the Core departments areas of responsibility I.e. Stock & Banking Operations



  • Ability to work to tight and strict deadlines
  • Confident communicator at all levels both internally and with third parties
  • Strong written and verbal communication skills
  • Organised and flexible approach to work with the ability to multi task
  • Enjoy problem solving and have the ability to explain clearly the steps to the resolution
  • Work well under pressure with minimal supervision
  • Ability to work using own initiative whilst contributing to a team
  • Actively develop yourself and learn new skills
  • Advanced Excel knowledge and skills
  • SQL knowledge preferred although no essential, on job training provided on this
  • Customer Service experience in a busy environment essential
  • Store knowledge and retail experience an advantage

Should you be interested in this job role, please submit your CV to Dagmara Kruczkowska to review.


Please note, you will be contacted, should we feel your work history demonstrates the skills and experienced desired by our client.