Leicester 01162 555620
Northampton 01604 642739

Information Advice and Guidance (IAG) Officer

  • Full Time
  • Leicester
  • This position has been filled
  • Salary: £14.00-£15.50 per hour

AceRecruiters AceAppointments Ace Appointments

Midlands based job agency

Ace Appointments (Midlands) Ltd is currently recruiting for Information Advice and Guidance (IAG) Officer based in Leicester.


12 months contact
Pay rate: £14.00-£15.50 per hour
Working hours: 08:30am – 17:00pm (Monday- Friday)


The successful candidate will be responsible for developing a comprehensive IAG offer across Health and Adult Social Care in Leicester City and Leicestershire County, dissemination methodology and training staff across Health and Social Care.


Main duties:

Development of IAG for Self-Funders:

  • Developing a comprehensive IAG offer for self-funders across LLR
  • Developing a strategy to enable all stakeholders use the IAG
  • Identifying digital forums able to host IAG
  • Developing different formats for stakeholders to access the IAG
  • Providing detailed advice and recommendations to the steering group


Data Handling:

  • Ensuring the efficient and accurate handling of all service data (administrative, clinical and performance-related)
  • Providing the steering group and other stakeholders with data as required
  • Analysing performance information
  • Resolving failures to meet specified IAG standards



  • Developing and delivering training for all council staff and external stakeholders on the use of IAG
  • Developing and delivering training in respect to what services are available to self-funders
  • Monitoring the effectiveness and subsequent use of training
  • Establishing how training will be maintained and delivered in the future



  • Acting as a key contactfor research staff in universities and other bodies
  • Researching best practice in the use of IAG for self-funders nationally


Responsibilities & Objectives:


  • To take ownership of development of effective, user friendly IAG for self-funders
  • To lead on implementing the IAG strategy across health and adult social care.
  • To set up, implement and monitor various forums where self-funders can IAG.
  • To ensure that all stake holders have systems to disseminate IAG for self-funders.
  • To undertake analysis what is available nationally and develop what would work locally.
  • To ensure the sustainability of the information developed.
  • To develop a plan for how the IAG can be updated in future.
  • To ensure that all IAG developed is Care Act compatible.
  • Able to deal with people professionally at all levels and from a variety of backgrounds.
  • Able to recognise and deal with discrimination in its many forms and willing to actively put the council’s equality policies into practice.
  • Must follow, implement and promote the council’s policies and procedures relating to all areas of employment and service delivery.




  • Experience working in the field of IAG
  • Experience of working in a public-facing organisation
  • Experience of writing and presenting reports
  • Evidence of effective team and partnership working
  • Experience of managing small-scale projects independently


Apply online or contact our specialist Dagmara, on 0116 255 5620. All applications are dealt with in the strictest confidence.


Due to the large applicant response to internet advertisements, only successful candidates will be contacted within 7 – 14 days. Thank you in advance for your application.