Call Handler (NN4)
Ace Appointments Midlands Ltd are seeking highly motivated and confident Call Handlers for a client based in Northampton.
Working hours: Monday – Friday 08:30am – 17:00pm (office based with an hour for lunch daily)
Hours per week: 37.5
This is a Temp – Perm post offering the right candidate a permanent opportunity with our client after completing 12 weeks successfully.
Overall job responsibility:
To liaise effectively with members of the public and public sector employees as required.
Deal with telephone enquiries from members of the public relating to the issue of Penalty Charge Notices and Permits.
Providing advice to members of the public on the current legislation relating to the issue of the penalty notice and information relating to new or existing permits.
Log all telephone conversations on the CRM system.
Scan, index and progress all correspondence onto the processing system daily.
Answer correspondence relating to the issue of PCNs, making relevant checks to investigate appeals and reply ensuring all points are answered.
Liaise with Client Officers regarding Policy and Criteria for appeal decisions.
Liaise with the Post and Reconciliation Senior regarding any receipting discrepancies/ payment queries and update system with all relevant details as necessary.
Apply to the DVLA for vehicle registration keeper details.
Send out statutory notices to registered vehicle keepers.
Develop an understanding and appreciation for background material such as the Road Traffic Act 1991, the Traffic Management Act 2004, the road traffic regulations of 1984 and all laws governing parking on privately owned car parks. (All reading material provided)
Participate and complete other duties and tasks as necessary as and when requested by the supervisor or manager.
Good level of secondary education required.
Fast and accurate computer keyboard skills.
Numerate with good verbal and written communication skills.
Computer literate, including Word, Excel and Outlook.
Experience of working in a customer service environment.
Relevant industry experience is advantageous but not essential
Be capable of operating effectively as a team member.
Reliable and flexible.
Should you be interested in this job role, please submit your CV to Elisabeth Best for consideration.