Leicester 01162 555620
Northampton 01604 642739

Part-Time Complaints Handler

  • Part Time
  • Northampton
  • Salary: £16596 pa pro-rata

AceRecruiters AceAppointments Ace Appointments

Midlands based job agency

Ace Appointments (Midlands) Ltd Permanent division is currently recruiting for a Complaints Handler to work Part Time Mon – Friday with commitment to 4 hours ever fourth Saturday


Duties and responsibilities will include, but are not limited to:
•Mediating and progressing the repair of vehicles and the insurance claim process
•Inbound and outbound telephone liaison to update relevant parties
•Customer services and complaint handling
•Maintaining a customer database
•Meeting targets
•Complying with Data Protection Act
•General administration
•Reporting to the management team

This is a fantastic opportunity to join a successful group yet be able to enjoy personal growth and achievement. This brand aims to be number one player in its field and is already enjoying massive market growth.

Days of work:

21.5 hours to be worked between Monday and Fri 08.00 -18.00. Cover is required on Monday afternoon and four hours to be worked every fourth Saturday. YOU MUST BE AVAILABLE TO OFFER FLEXIBILITY TO COVER BETWEEN 08.00 – 18.00 BUT YOU CAN PICK DAYS.
Salary £16,596
Holidays 20 plus 8 bank holidays (pro rata)

Start Date: ASAP, subject to registration, interview, vetting, skill testing and referencing.

Duration: Part Time Perm
Training: Excellent training and mentoring


To Apply:

Apply online, including your current remuneration details, or contact our specialist consultant, Susan Coshan on 01604 642739. All applications are dealt with in the strictest confidence.

Please note that candidates will have to undergo a credit check and undergo vetting and skill assessment processes.


Essential Candidate Requirements:
•Experience working within a customer focussed role
•Confident and friendly telephone manner
•Ability to remain calm under pressure
•Motivated, resilient and target driven
•Accurate data inputting skills and knowledge of Word and Excel
•Good speaking and listening skills
•Forward thinking and able to anticipate problems
•Experience of working in a financial organisation and adhering to the Data Protection Act would be an advantage

Closing Date:

Due to the large applicant response to internet advertisements, only successful candidates will be contacted within 7 – 14 days. Thank you in advance for your application.

Ace Appointments are committed to equality of opportunity and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Before applying for this position you need to submit your online CV. Click the button below to continue.