Customer Service Administrator/Complaints Handler/Claims Administrator
Ace Appointments (Midlands) Ltd Temporary and Permanent division is currently recruiting for a variety of CONTACT CENTRE AND CUSTOMER SERVICES ADMINSTRATIVE STAFF to hold roles such as CLAIMS HANDLERS / ALLOCATORS / CLAIMS ADMINISTRATORS / LOSS SETTLEMENT NEGOTIATORS / COMPLAINT HANDLERS / CLAIMS ENTRY CLERKS to work in a lovely centralised office in Wellingborough which offers free parking.
Applications are welcomed from candidates offering skills and experience related to any of the following roles; Outbound Call Centre / Inbound Call Centre / Contact Centre Associates /Sales Progressors / Customer Services Administrators / Claims Handlers / Insurance Assessors / Case Handlers / Loss Adjustors / Negotiation Clerks /Complaint Handlers / Data Entry Clerks / Sales Administrators
You will work with a great team of professional people, in bright and vibrant offices and receive excellent training and career progression opportunities.
Duties and responsibilities will include, but are not limited to:
•Mediating and progressing the repair of vehicles and the insurance claim process
•Inbound and outbound telephone liaison to update relevant parties
•Customer services and complaint handling
•Maintaining a customer database
•Complying with Data Protection Act
•Reporting to the management team
This is a fantastic opportunity to join a successful group yet be able to enjoy personal growth and achievement. This brand aims to be number one player in its field and is already enjoying massive market growth.
Days of work: Shifts from Monday to Friday between the hours of 08.00 – 18.00 (08.00 – 16.30 / 09.00 – 17.30 etc). You must also be flexible to work a Saturday once a month on a rota basis.
Pay Rate: £16 – £18K, dependent upon role and experience
Start Date: ASAP, subject to registration, interview, vetting, skill testing and referencing.
Duration: Temporary and Permanent (without legal obligation)
Training: Excellent training and mentoring
Apply online, including your current remuneration details, or contact our specialist consultant, Susan Coshan on 01604 642739. All applications are dealt with in the strictest confidence.
Please note that candidates will have to undergo a credit check and undergo vetting and skill assessment processes.
Essential Candidate Requirements:
•Experience working within a customer focussed role
•Confident and friendly telephone manner
•Ability to remain calm under pressure
•Motivated, resilient and target driven
•Accurate data inputting skills and knowledge of Word and Excel
•Good speaking and listening skills
•Forward thinking and able to anticipate problems
•Experience of working in a financial organisation and adhering to the Data Protection Act would be an advantage
Due to the large applicant response to internet advertisements, only successful candidates will be contacted within 7 – 14 days. Thank you in advance for your application.
Ace Appointments are committed to equality of opportunity and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.