Leicester 01162 555620
Northampton 01604 642739

Customer Service Advisor

  • Full Time
  • Northampton
  • Salary: £7.50 per hour

AceRecruiters AceAppointments Ace Appointments

Midlands based job agency

Duties and responsibilities with include, but are not limited to:

Supporting a busy call centre, that recovers debts and arranges payment plans.

Investigating and resolving queries and problems that are passed from the call centre

Monitoring the collection of monies, updating debtor information

Process payments and allocate them to the relevant account

Recording complaints and call history information

Negotiating and arranging payment terms / plans.

Telephone liaison, responding to email and letter requests

Assisting on a cash desk and providing reception support

Hours of work 09.00 – 17.30 Monday to Friday

It is desirable that you possess the following attributes:

Sound knowledge of basic administrative functions (faxing, filing, photocopying etc)

Good understanding of Word, Excel and Outlook

Accurate data inputting skills

Excellent time management skills

Confident and friendly telephone manner

Forward thinking and able to anticipate problems

A Permanent jobs may be available upon completion of a temporary period of work.

This is a fantastic opportunity to join a friendly and successful well established organisation. There are plenty opportunities for continued career progression and the training is excellent.

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