Leicester 01162 555620
Northampton 01604 642739

Customer Service Co-ordinator – NN8

AceRecruiters AceAppointments Ace Appointments

Midlands based job agency

Ace Appointments Midlands Ltd are seeking a highly experienced and professional Customer Service Co-ordinator for a client based in Northamptonshire.

 

This is a permanent, office based role.

Working hours: Monday – Friday 8am – 17:00pm

Hours per week: 42.5

Work location: NN8, Northamptonshire

Salary: £28 000.00 per annum

Key responsibilities for the Customer Service Executive will include:

Answering incoming calls from customers and deal with customer service queries post purchase
Deal with incoming emails and respond in a timely manner
Updating repair lists, placing orders and request dispatch
Deal with courier claims and return issues
Respond to returns and replacement product requests
Using your product knowledge to advise the best product for the customers’ requirements
Prioritising and assigning workload
Ensure processes are followed
Support the team members as needed

 

In order to be successful in the role of a Customer Service Coordinator you must have:

Previous customer service and administration experience
Good verbal and written communication
Excellent organisational abilities and time management skills
Ability to manage own workload and have good attention to detail
Competent user of MS Office products, particularly Word, Excel and Outlook.
Adaptable, confident and reliable.

Our client works for the largest supermarkets and retailers in the UK, processing and reselling their end of line & customer return stock through e-commerce platforms such as eBay, Amazon and their own website.

 

Should this role be of interest to you, please submit your CV to Elisabeth Best for consideration.

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