Customer Services Executive
Ace Appointments Midlands Ltd are recruiting for an experienced and professional Customer Service Executive for a client based in Northampton.
This is a permanent role based within a small internal customer service team.
Working hours: Monday – Friday 9am – 17:00pm
Hours per week: 37.5
Work location: office based but could offer hybrid working after completing a 6 month probation period successfully.
The ideal candidate will posses outstanding communication skills, be highly organised, confident using a range of IT packages and have great attention to detail skills.
This role will report directly to the Customer Service Manager and will support our clients drive to offer best in class Customer Service and ease of business.
To contribute to the site’s sales development through effective delivery of best in class customer service to existing and potential accounts.
Primary responsibilities will include:
To manage customer expectations around order placement and delivery against agreed SLAs.
Daily utilisation of customer dashboard to ensure balance across the order book.
Manage stocks against agreed levels (to be reviewed quarterly) to ensure balance between OTIF levels, production capacity and aged stock.
Manage order book in line with transport planning to ensure timely
delivery whilst minimising cost impact to the business.
Customer account management – developing good customer relationships, looking after customers to ensure business levels are maintained.
Compliance with company’s Health and Safety requirements.
Day-to-day responsibilities will include:
Raising requests for Quotations and other requirements for new specifications.
Liaising with Design and Graphics to ensure turnaround times on artwork met and all work is accurate and to specified standards.
Processing sales orders and new specification enquiries and undertaking corrective actions if required.
Processing purchase orders.
Managing complaints and invoice queries effectively and appropriately.
Proactively identifying opportunities for increasing sales and improving service.
Supporting customers throughout the decision making process.
Proactively organising customer visits with the external sales team.
Key Skills, Personal Characteristics and Qualifications
Experience of effectively managing relationships at all levels, internally and externally.
Ability to challenge existing processes for the benefit of our client and the customer and where feasible, implement solutions.
Not afraid to challenge the status quo.
Ability to work under pressure and remain calm.
Evidence of demonstrating a proactive ‘can do’ attitude.
Proven track record in taking ownership for issues and for consistently delivering results.
Excellent time management and personal organisation skills with a flexible approach.
Understanding of full product lifecycle from initial concept and design through to production.
The ability to handle complaints and difficult situations in a patient, calm and effective way
Good understanding of computer systems including Microsoft Excel
Develop good, productive working relationships with internal and external customers
Should this role be of interest to you, please submit your CV to Elisabeth Best for review.
Established in 1974, Ace Appointments Midlands Ltd is one of the oldest recruitment agency’s based in the East Midlands.