Customer Services / Team Leader
Ace Appointments (Midlands) Ltd Permanent division is currently recruiting for Contact Centre Supervisor/ Team Leader / Customer Services Manager to work within a busy and vibrant operational support environment which includes a call centre with dedicated departments.
Hours of work;
39 Hours Per Week – Monday – Friday and occasional Saturday cover
Salary: £20 – 24K
Duties and responsibilities with include, but are not limited to:
It is desirable that you possess the following attribute:
To coach, manage and support a customer services department and middle management team to achieve the agreed client’s targets and customers requirements
To quality assure and monitor the processes and procedures, dealing with the customers’ queries, complaints and enquiries efficiently.
Continually review processes and procedures to ensure commercial effectiveness
Person Specification and Experience Desired;
Experience of managing a target/KPI focused Call Centre team with a strong understanding of HR policies and procedures (including Interviewing, Training,
Coaching, Appraising and Disciplining).
Role Model telephone manner with a confident approach to talking to people and employees
A general passion to please and seek resolutions
Ability to remain focused and decisive when in a pressurised environment
Resilient and have a sense of humour!
12 + months Call Centre supervisory experience or 12 + months Customer Service supervisory experience
This is a fantastic opportunity to join a successful group yet be able to enjoy personal growth and achievement. This brand aims to be number one player in its field.
Apply online, including your current remuneration details, or contact our specialist Permanent, Susan, on 01604 630781. All applications are dealt with in the strictest confidence.
Due to the large applicant response to internet advertisements, only successful candidates with be contacted within 7 – 14 days. Thank you in advance for your application.
This vacancy is being advertised on the behalf of Ace Appointments (Midlands) Ltd who are operating as an employment agency.
Ace Appointments (Midlands) Ltd is one of the longest established and most successful privately-owned employment companies in the East Midlands. Founded in 1974 the original office in Leicester quickly gained such an excellent reputation that a branch in neighbouring Northampton was established 1976.
Much of our success stems from continuity and our commitment to ‘best practise’ within the recruitment business, enabling us to provide a professional and creditable service to our clients and candidates. As a result, we are proud that many of our clients and candidates have been with us for many years.
Ace Appointments (Midlands) Ltd employs experienced and professionally trained staff, ensuring continuity, reliability and creditability.
Ace Appointments (Midlands) Ltd is an active corporate member of the Recruitment and Employment Confederation (REC) and adheres to its codes of practise.