High Enforcement Agent
You will work with a great team of professional people and receive excellent training and career progression opportunities.
Duties and responsibilities will include, but are not limited to:
Dealing with inbound and outbound calls from debtors and related support staff
Accurately record call data and ensure compliance to the Data Protection Act
Manage debtor case files and update a bespoke case management system
Respond to letters and emails and create free format documents
Update an Excel spreadsheet and run system reports (training provided)
Meet individual and team targets
General administration and reporting to the management team
Previous experience to include, but not limited to:
Excellent communication skills (written and oral)
Professional and confident telephone manner and good active listening skills
Excellent administrative skills and competency with Word and Excel
Sound time management and organisational skills
Experience working within a customer focussed role
Ability to remain calm under pressure
Motivated, resilient and target driven
Forward thinking and able to anticipate problems
Experience of working in a financial organisation and adhering to the Data Protection Act would be an advantage
This is a fantastic opportunity to join a successful group yet be able to enjoy personal growth and achievement. This brand aims to be number one player in its field.
Days of work: Monday to Friday – office hours but flexibility will be required
Start Date: ASAP, subject to registration, interview, skill testing and referencing. Please note successful candidates will be required to undergo a credit check and criminal records check.
Training: Excellent training and mentoring and the opportunity to complete work based training