Team Leader Contact Centre
Ace Appointments (Midlands) Ltd Permanent division is currently recruiting for Customer Services Team Leader to work in a lovely centralised office in Wellingborough which offers free parking.
SALARY: £up to £21500
HOUSE OF WORK:
39.5 hours between the hours of 08.00 – 18.00 Monday – Friday
Must be flexible to work 1 in 4 Saturdays 8.30 – 12.30
Applications are welcomed from candidates offering skills and experience related to any of the following roles; Team Leader / Team Manager / Trainer / Senior Agent / Team Coach / Floor Walker Outbound Call Centre / Inbound Call Centre / Contact Centre Associates /Sales Progressors / Customer Services Administrators
You will work with a great team of professional people, in bright and vibrant offices and receive excellent training and career progression opportunities.
Duties and responsibilities will include, but are not limited to:
•Team managing a team who mediate and progress the repair of vehicles via telephone liaison and email
•Maintaining a customer database and updating various bespoke IT systems with information
•Mentoring and developing agents and identifying training issues
•Complying with Data Protection Act and related service levels
•Management reporting and monitoring call statistics and ensuring service level adherence
•Complete staff appraisals, reviews and audits of work and productivity
•Telephone liaison, complaint resolution and responding to emails and general duties as requested.
This is a fantastic opportunity to join a successful group
Essential Candidate Requirements:
•Experience working within a customer focused role with team management role
•Confident and friendly telephone manner
•Ability to remain calm under pressure
•Motivated, resilient and target driven
•Accurate data inputting skills and knowledge of Word and Excel
•Good speaking and listening skills
•Forward thinking and able to anticipate problems
•Experience of working in a financial organisation and adhering to the Data Protection Act would be an advantage
Training: Excellent training and mentoring
Apply online, including your current remuneration details, or contact our specialist consultant, Susan Coshan on 01604 642739. All applications are dealt with in the strictest confidence.